Terms of service
Last updated: October 2026
1. Acceptance of Terms
By creating an account, connecting a website, or using SITEOPS ("Service"), you agree to be bound by these Terms of Service. SITEOPS is owned and operated by Datronix Tech. If you are entering into this agreement on behalf of a company or agency, you represent that you have the authority to bind that entity.
2. Description of Service
SITEOPS provides an automated WordPress operations platform: safe plugin/theme/core updates with automated rollback, continuous security scanning, uptime monitoring, broken link detection, and automated AI client reports. The Service operates via a lightweight worker plugin installed on client WordPress sites that communicates securely with the SITEOPS hub using cryptographic API keys.
3. Account Registration & Security
You must provide accurate and verifiable information when registering. You are solely responsible for maintaining the confidentiality of your account credentials and generated API keys. You must notify SITEOPS immediately of any unauthorized access or security breach.
4. Subscription, Pricing & Billing
SITEOPS offers a Free tier (3 connected sites) and tiered paid subscription plans (Starter, Growth, Agency Pro) billed monthly. Payments are processed securely via Razorpay. All fees are exclusive of applicable taxes unless stated otherwise. Subscriptions renew automatically each billing cycle until cancelled in your Account Settings. You may cancel at any time, retaining access through the end of the paid period.
5. 7-Day Refund Policy
If you are unsatisfied with a paid SITEOPS subscription within the first 7 days of subscribing, contact support@datronixtech.com for a full refund. Beyond 7 days, refunds are evaluated on a case-by-case basis.
6. Acceptable Use
You agree not to use SITEOPS to: (a) monitor or update sites you do not own or have explicit authorization to manage; (b) distribute malicious code, malware, or backdoors; (c) reverse engineer, decompile, or tamper with the Service or API; (d) resell or white-label the Service beyond the permissions granted in your plan tier.
7. Automated Updates & Safe Mode
While SITEOPS safe updates include pre-update database snapshots, before/after screenshot captures, and automated visual regression diffing, no automated system can predict every runtime conflict. You retain ultimate responsibility for verifying critical client websites. We recommend automated schedules during off-peak traffic hours.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Datronix Tech shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, data, goodwill, or business interruption. In no event shall our total aggregate liability exceed the amount paid by you in the three (3) months preceding the claim.
9. Changes to Terms
We may modify these Terms periodically. Notice of material changes will be posted in the dashboard or delivered to your registered account email. Continued use of the Service following revisions constitutes acceptance of the updated Terms.