Privacy policy

Last updated: October 2026

1. Who We Are

SITEOPS is owned and operated by Datronix Tech, based in New Delhi, India. We build WordPress infrastructure and operations tools for agencies and freelancers. If you have any privacy inquiries or data rights requests, contact our privacy officer at support@datronixtech.com.

2. Information We Collect

Account Data: Name, work email address, company name, and hashed credentials. We never store plaintext passwords. WordPress Site Telemetry: When you install the worker plugin, we collect public plugin lists, theme versions, core versions, security checksum anomalies, response times, and before/after screenshots during safe updates. We do not inspect end-user customer databases, eCommerce orders, or wp-admin personal customer records. Billing Data: Credit card and payment processing is handled directly by Razorpay. We do not store full credit card numbers or banking secrets on our servers.

3. How We Use Information

We use your data strictly to: (a) authenticate your agency team; (b) execute safe updates, visual regression comparisons, and security vulnerability scans; (c) dispatch uptime alerts; (d) compile automated monthly maintenance reports for your clients; (e) maintain system integrity and prevent abuse.

4. Third-Party Service Providers

We share minimal data with trusted infrastructure providers required to operate SITEOPS: Razorpay (payment processing), Resend (transactional email and downtime alerts), and secure cloud compute instances. We do not sell or monetize personal or client site data to data brokers or advertising networks.

5. Data Security & Cryptography

Communication between your WordPress site and SITEOPS is authenticated via high-entropy API keys and encrypted in transit via TLS 1.3. API secrets are hashed before persistence. We enforce strict role-based access control across our infrastructure.

6. Your Rights & Data Deletion

You have the right to access, rectify, or request deletion of all personal and site data held in SITEOPS. When you disconnect a site or delete your account from Account Settings, associated snapshots, logs, and telemetry are permanently purged within thirty (30) days.

7. Policy Updates

We may update this Privacy Policy to reflect platform improvements or statutory requirements. Any material changes will be announced in your SITEOPS dashboard or via your account email.